Terms of carriage.

The practical facts of ordering from Shukr, written out in full. The short version sits on the order page; this is the whole letter.

Last updated · 14 September 2026

Who you deal with

Shukr Bake House L.L.C, trading as Shukr, part of Atelier House Hospitality, from the kitchen at Behind Villa 11, 75B Street, Jumeirah 1, Dubai. Prices are in UAE dirhams and include VAT where it applies. Questions to info@shukr.me or WhatsApp +971 58 114 4573.

The letterbox

Orders are taken on this site from 10 AM to 4 PM Dubai time, every day, or until the day’s bake sells out. First come, first served. We take no pre-orders, so nothing can be reserved before 10 AM.

An order is accepted when your payment succeeds and you see the Posted page. Everything is baked in small batches on the day. If the bake runs out after your payment has gone through, which can happen in the first minutes of a morning, we message you on WhatsApp and refund you in full. The refund is issued the same day and reaches your card in five to ten working days, depending on your bank.

Payment

By card, Apple Pay or Google Pay through Stripe, on Stripe’s own page. We never see your card number. Stripe emails a receipt. A convenience fee of 5 percent is added to every website order, on the items and the delivery, and is shown on your docket before you pay. Card statements read SHUKR BAKEHOUSE. Larger orders arranged on WhatsApp are paid by a Stripe payment link before they go out.

If a price on the site is plainly wrong, we tell you before anything is baked and refund the difference or the order, whichever you choose.

Delivery

All over Dubai, the same day, by porter. Delivery is AED 20 within 10 km of Jumeirah 1 and AED 40 beyond, measured from the pin on your address when you order, up to 45 km from the kitchen and within Dubai.

The porter needs the address, the villa, flat or office number, and a number that answers. If nobody can be reached at the door, the porter tries the number, then brings the parcel back to the kitchen and we message you to arrange collection or a second attempt, which may carry a second delivery fee. A bake that has gone out and could not be handed over is not refunded.

Delivery times are our best estimate for the day, not a promise to the minute.

Collection

Order here first, then collect from the kitchen at Behind Villa 11, 75B Street, Jumeirah 1, once we message you that it is ready. There is no counter and no charge. Anything not collected by 4 PM is not refunded.

Cancellations

Message us on WhatsApp. If your order has not gone out with a porter, or been set aside for collection, we cancel it and refund in full. Once it is on its way it cannot be cancelled, because it is perishable and baked for you that morning.

When something is wrong

If something arrives wrong or damaged, message us on WhatsApp within the hour, with a photo of the parcel as it came, and keep it so we can take a look. Once we’ve seen what happened, we put it right with a fresh one or a refund. If a parcel seems not to have arrived, tell us and we check with the porter. Refunds reach your card in five to ten working days.

Care of your parcel

Every ensaymada contains wheat, dairy and egg. Ask on WhatsApp if you need the full list of ingredients before ordering. Best the day it arrives. Ten seconds of warmth the morning after brings it back.

Sending a gift

When a parcel goes to someone else, you give us their name and a number that answers, and you tell them a porter is coming. The delivery terms above apply to their door as they would to yours.

The apps

Orders placed on Deliveroo, Noon Food and Careem are made under those apps’ own terms, at their own prices and within their own delivery ranges. Questions about an app order go through the app.

Law

These terms are governed by the laws of the United Arab Emirates, and any dispute goes to the courts of Dubai. How we handle your details is set out on the privacy page.